Last Updated: July 2026
1. INTRODUCTION
a. Cowboy Hosting, LLC (“Cowboy Hosting,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Virtual Private Server (VPS) hosting service and related websites, applications, and services (collectively, the “Service”).
This Policy applies to information we collect from customers, users, and visitors in connection with the Service. It does not apply to any information or content that you store, process, or transmit using your VPS instance(s). Because the Service is self-managed, you are solely responsible for the privacy, security, and legal compliance of all data and applications on your VPS.
2. INFORMATION WE COLLECT
a. Information You Provide to Us
We collect information you voluntarily provide when you create an account, place an order, contact support, or otherwise interact with us, including:
• Account information: name, email address, username, password, and contact details.
• Billing and payment information: billing address, payment method details (processed securely by third-party payment processors such as Stripe; we do not store full credit card numbers).
• Support and communication data: information you provide in support tickets, emails, chat messages, or when reporting abuse.
• Identity verification information: government-issued ID or other documents when required for compliance, fraud prevention, or high-risk accounts.
b. Information Collected Automatically
When you use the Service, we automatically collect certain technical and usage information, including:
• Log data: IP addresses, browser type, operating system, referring/exit pages, date/time stamps, and pages viewed.
• VPS infrastructure data: resource usage (CPU, memory, disk, bandwidth), server status, and performance metrics necessary to deliver and secure the Service.
• Abuse and security data: information related to potential violations of our Acceptable Use Policy, security incidents, or fraudulent activity.
• Cookies and similar technologies: we may use cookies and similar tracking technologies to operate and improve the Service, remember preferences, and analyze usage. You can control cookies through your browser settings.
c. Information from Third Parties
We may receive information about you from third parties, such as payment processors, fraud detection services, identity verification providers, and publicly available sources. We use this information to verify identity, prevent fraud, and comply with legal obligations.
3. HOW WE USE YOUR INFORMATION
a. We use the information we collect for the following purposes:
• To provide, operate, maintain, and improve the Service.
• To process payments, manage billing, and fulfill orders.
• To detect, prevent, and respond to fraud, abuse, security threats, and violations of our Terms of Service or Acceptable Use Policy.
• To provide customer support and respond to your inquiries.
• To comply with legal obligations, enforce our agreements, and protect our rights and the rights of others.
• To analyze usage trends and improve the performance, security, and reliability of the Service.
• To communicate with you about your account, updates, promotions (you may opt out of marketing communications), and important service notices.
4. HOW WE SHARE YOUR INFORMATION
a. We do not sell your personal information. We may share your information in the following limited circumstances:
• Service Providers: With trusted third parties who perform services on our behalf (payment processing, analytics, customer support tools, fraud prevention). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, subpoena, or valid legal process, or to protect our rights, property, or safety, or the rights of our users or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• Your Consent: We may share information when you have given us explicit permission to do so.
5. DATA RETENTION
a. We retain your personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Account information is generally retained while your account is active and for a reasonable period thereafter (typically up to 7 years) to comply with tax, accounting, and legal requirements. Infrastructure and abuse-related logs are retained for security and abuse prevention purposes for a period consistent with industry standards. Payment records are retained as required by applicable law.
6. DATA SECURITY
a. We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit, access controls, regular security assessments, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials and for all activity on your VPS instances.
7. YOUR RIGHTS AND CHOICES
a. Depending on your location, you may have certain rights regarding your personal information, including:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Opt-out: Unsubscribe from promotional emails at any time by following the instructions in those emails or contacting us.
• Data Portability: Request a portable copy of your information in certain circumstances.
b. To exercise these rights, please contact us at the email address below. We will respond to verifiable requests within the time frames required by applicable law. Note that deleting your account or certain data may result in termination of the Service and loss of access to your VPS instances and data stored therein.
8. INTERNATIONAL DATA TRANSFERS
a. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal information internationally, we take appropriate safeguards to protect it in accordance with this Policy and applicable law.
9. CHILDREN’S PRIVACY
a. The Service is not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.
10. CHANGES TO THIS PRIVACY POLICY
a. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the Service. We will post the updated Policy on our website with a new effective date. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Policy.
11. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: websupport@cowboyhosting.com.