Last Updated: July 2026
1. INTRODUCTION AND SCOPE
a. This Refund Policy governs all refunds, credits, and returns related to the Cowboy Hosting VPS service (the “Service”). It is incorporated by reference into the Cowboy Hosting Terms of Service (“TOS”). In the event of any conflict between this Policy and the TOS, the TOS shall control.
2. NO REFUNDS FOR PARTIAL PERIODS
b. Except as expressly provided in this Policy, Cowboy Hosting does not issue refunds, credits, or prorated returns for partial billing periods, unused resources, early termination, service downgrades, or any period during which the Service has been delivered. VPS hosting is a prepaid service in which resources are reserved for your exclusive use. Once a billing period begins, you are responsible for the full period regardless of actual utilization.
3. FREE TIER
a. Free-tier VPS instances have zero monetary value. No refunds, credits, compensation, or alternative consideration of any kind (monetary or otherwise) will be provided for suspension, termination, unavailability, performance issues, or any other reason related to free-tier instances, regardless of the circumstances.
4. ADD-ON SERVICES AND ONE-TIME FEES
a. Add-on services (including but not limited to additional IPv4 addresses, snapshots, backup storage, extra bandwidth, or any other optional features) and one-time fees are non-refundable once provisioned, activated, or used. If an add-on service is defective due to a platform-level error on our part, we may, at our sole discretion, issue a credit or refund for the affected period only.
5. CHARGEBACKS AND PAYMENT DISPUTES
a. Initiating a chargeback, payment dispute, or reversal with your bank, credit card issuer, or payment processor for a legitimate and properly charged amount constitutes a material breach of the Terms of Service. In such cases, we reserve the right to immediately suspend or terminate all services associated with the account without notice or refund, pursue collection of any amounts owed (including chargeback fees and administrative costs), and report the activity as appropriate. We strongly encourage customers to contact support first to resolve any billing concerns before initiating a dispute.
6. EXCEPTIONS AND DISCRETIONARY REFUNDS
a. We may, in our sole discretion and on a case-by-case basis, issue partial refunds or account credits in the following limited situations:
• Extended, unplanned platform-wide outages caused solely by Cowboy Hosting infrastructure failure (not customer misconfiguration, third-party issues, or events outside our reasonable control).
• Clear billing errors attributable to Cowboy Hosting.
• Other circumstances we deem appropriate in our sole discretion.
b. Such exceptions do not create any precedent, obligation, or right to future refunds or credits. All discretionary refund requests must be submitted in writing to websupport@cowboyhosting.com within thirty (30) days of the event giving rise to the request, with a clear explanation and supporting details.
7. HOW TO REQUEST A REFUND
a. To request a refund under the limited circumstances above, please email websupport@cowboyhosting.com with the following information:
• Your account email address
• VPS identifier(s) or order number(s)
• Clear explanation of the request and the basis for it
• Any relevant supporting documentation or details
b. We will respond to complete refund requests within five (5) to ten (10) business days. Approved refunds will be issued to the original payment method and may take up to thirty (30) business days to appear, depending on the payment processor and your financial institution.